Frequently Asked Questions

I’ve Never Had a Caregiver. How Does It Work?

The caregivers are there so that you can remain independent in your home. We will develop a “care plan” together. The caregivers will carry out the plan. Will they be preparing meals, taking you to appointments, doing light housework or simply providing companionship? It’s up to you and it can change whenever you want it to!

What Happens If I Don’t Like the Caregiver?

Although we strive for a perfect fit every time, there are situations where the client/caregiver relationship fails to develop as expected. You can change caregivers at any time.

Am I Required to Commit to a Minimum Number of Hours Per Day or Per Week?

No. You can use us 2-3 hours per week or 24 hours a day. We always strive to match our care with your individual needs.

Will I Have the Same Caregiver Each Time?

The number of caregivers assigned to you will depend on the number of care hours you need. If you need care 7 days per week, for a few hours each day, we will assign you 1 or 2 caregivers who will be your “regular” aides. If several hours of care are required per day, there will probably be 3-4 regular caregivers on your “team”. Consistency and continuity of care is one of our highest priorities.

Are Your Services Available in Retirement Communities, Nursing Homes, and Assisted Living Facilities?

Absolutely! We provide care anywhere it is needed.

Will the Caregivers Eat My Food?

No, they bring their own snacks and meals.

Do You Have Live-In Caregivers?

Yes, in addition to our come-and-go caregivers, we have caregivers that can live in your home 24 hours a day.

Who Pays the Caregivers?

The caregivers are our employees and we are solely responsible for paying for their services. We also pay all payroll taxes, unemployment insurance and Workers Compensation insurance.

How Often Do You Bill Me?

We will bill you every two weeks. You can pay by automatic account withdrawal or check. If you have long-term care insurance, we will submit claims on your behalf.

Does It Cost Anything to Set Up an Introductory Meeting With You?

No! There is never a charge to have us come out and meet you. It is important for you to meet us face-to-face in order to feel confident in our ability to provide care for you or your loved one

Ready to talk with one of our Metro West team members? Give us a call at (508) 952-6219!

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