Frequently Asked Questions

Are You Licensed?

Yes! We are licensed by the California Department of Social Services (Home Care Services Bureau) as a Home Care Organization. Our CA license number is 414700001. As a licensed agency, we adhere to strict guidelines regarding information disclosure, background checks, the training and supervision of caregivers and service standards, among other regulations.

I’ve Never Had a Caregiver. How Does It Work?

Our caregivers are there so that you can remain independent in your home. We will develop a care plan together, and you are always in charge of the overall scope and tasks that we will provide. The care plan can change as your needs change. Our caregivers will carry out the duties that are included in your care plan. They can prepare meals, take you to appointments, help with bathing and getting dressed, do some light housework or simply provide companionship, if that is all you want. It is completely up to you.

What Happens If I Don’t Like the Caregiver?

Although we strive for a perfect fit every time, there are situations where the client/caregiver relationship fails to develop as expected. If you would like us to coach the caregiver to be more in line with your wishes, we will do that, otherwise, we will find you a replacement. We always want you to be happy and comfortable with your caregiver.

Am I Required to Commit to a Minimum Number of Hours Per Day or Per Week?

We have a daily minimum of 4 hours, and a weekly minimum of 20 hours. We will work with you to develop the best schedule to suit your needs. We provide care up to 24 hours a day, 7 days a week.

Will I Have the Same Caregiver Each Time?

It is in your best interest, and ours, that we assign the same caregiver to all of your shifts. There may be a substitute sent if your primary caregiver is sick or needs time off. For full-time care, we may have two people assigned each week to ensure full and reliable coverage.

Are Your Services Available in Retirement Communities, Nursing Homes, and Assisted Living Facilities?

Absolutely! We provide care anywhere it is needed.

Will the Caregivers Eat My Food?

No, they bring their own snacks and meals.

Do You Have Live-In Caregivers?

Yes, in addition to our come-and-go caregivers, we have caregivers that can live in your home 24 hours a day. We provide two caregivers per week and they spend either 3 or 4 days at a time in your home, and provide the highest level of care and attention to your needs.

Who Pays the Caregivers?

The caregivers are our employees and we are solely responsible for paying for their services. We also pay all payroll taxes, unemployment insurance and Workers Compensation insurance.

How Often Do You Bill Me?

We will bill you every week. We have an automatic payment plan (a bank to bank transaction) so you do not need to send in any checks or worry about late fees. If you have long-term care insurance, we will submit claims on your behalf so that you can be reimbursed directly.

Does It Cost Anything to Set Up an Introductory Meeting With You?

No! There is never a charge to have us come out and meet you. It is important for you to meet us face-to-face in order to feel confident in our ability to provide care for you or your loved one.

Ready to talk with one of our San Mateo County team members? Give us a call at (650) 229-6302!

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