Frequently Asked Questions

Need Home Care?

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Name*

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Address Where Care is Needed*

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Relationship To Person Needing Care*

When would you like care to begin?*

Consent

I agree to participate in our SMS texting program and agree to its terms and conditions. By agreeing to the terms and conditions, you consent to receive recurring SMS messages from Home Helpers® Home Care and its franchisees to the provided mobile number. Message frequency may vary and may include appointment reminders, employment offers, follow-up messages regarding services provided, promotions or offers (if applicable). Message & data rates may apply. To end SMS messaging simply reply STOP to our messages. Reply HELP for info.

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Address Where Care is Needed

Street Address City State / Province / Region ZIP / Postal Code Country

Home Helpers Home Care of Hagerstown and Frederick

General Home Care Questions

What services do you provide?

We offer in-home care services customized for seniors, individuals recovering from surgery, and those with disabilities. Our services include:

Personal Care (bathing, dressing, grooming)
Companion Care (meal prep, light housekeeping, errands)
Respite Care (temporary relief for family caregivers)
Alzheimer’s & Dementia Care (specialized memory care)
24/7 & Live-In Care (around-the-clock support)

What areas do you serve?

We proudly serve families in 14 counties in three states:

West Virginia: Berkeley, Jefferson, and Morgan
Maryland: Washington & Frederick
Virginia: Frederick, Clarke, Shenandoah, Warren, Loudoun, Fauquier, Page, Culpeper and Rappahannock

Getting Started with Home Care

How do I know if my loved one needs home care?

If they struggle with daily tasks like bathing, cooking, or medication management—or if they need companionship to prevent isolation—home care may be a great solution. We offer free consultations to assess your loved one’s needs.

How do I arrange services?

Call our West Virginia office at 304-433-8000, our Maryland office at 240-452-4650, or our Virginia office at 540-771-2555 for a free consultation. You can also fill out our online form, and we’ll get in touch with you promptly.

Can I change or cancel services if needed?

Yes! Our care plans are flexible and can be adjusted anytime to fit your needs. This is delineated in our Client Services Agreement

Caregiver & Safety Concerns

How do you select your caregivers?

We conduct thorough background checks, reference checks, and in-depth interviews. The company is bonded and insured. Also, our caregivers receive ongoing training and must meet our high standards of professionalism and compassion.

Is home care safe?

Absolutely! We follow strict safety protocols, including infection control measures, to ensure your loved one’s well-being.

Costs & Payment Options

How much does home care cost?

The cost depends on the level of care and hours needed. Contact us for a personalized quote.

Do you accept insurance or Medicaid?

We work with private pay, long-term care insurance, and Veteran benefits. If you’re unsure about your options, we can guide you through the process during your consultation.

Specialized Services & Local Resources

Do you offer care for veterans?

Yes! We are an approved provider through the Veterans Administration in Maryland and West Virginia. We assist veterans and their spouses with in-home care and can help with VA benefits eligibility screening.

Are there local programs to help with home care costs?

In West Virginia, Maryland, and Virginia, there are financial assistance programs for qualifying seniors. Contact us for details on available resources.

Do you provide transportation assistance?

Yes! We can help with rides to medical appointments, grocery shopping, and errands as a part of our regular caregiving services.

Are there local organizations that can provide additional support?

Yes! We work closely with:

- Local Area Agencies on Aging (assistance for seniors)
- Alzheimer’s Association chapters (support groups & education)
- Veterans Administration Medical Centers (resources for veterans)

Hospices

Home Health Agencies

Senior Living Communities

If you’re looking for specific local resources, give us a call, and we’ll point you in the right direction.

We’re here to help you navigate home care options for your loved one. Call us today at (855) 925-3064 or fill out our online form to schedule your free consultation.

Your Questions, Answered

Home Helpers Home Care offers a wide range of in-home care services, including personal care, companionship, nutrition support, wellness monitoring, and specialized care for chronic conditions, dementia, and recovery.

Our services are designed for seniors, individuals with disabilities, those recovering from illness or surgery, and anyone who needs extra support to live safely and comfortably at home.

Yes, every care plan is fully personalized based on each client’s unique needs, preferences, and schedule, whether they require a few hours of support or 24/7 care.

Yes, our caregivers are carefully screened, trained, and insured to provide compassionate, high-quality care you can trust.

Getting started is easy—simply contact your local Home Helpers location to schedule a free in-home assessment and create a care plan tailored to your needs.

See Why Families Trust Us

Donald Fowler

★ ★ ★ ★ ★

They are very knowledgeable problem solvers. They make sure she gets the help she needs. They interact well with her. They are knowledge and able to answer our questions. They are able to explain things well and get things done.

Walter Knott

★ ★ ★ ★ ★

I would recommend Home Helpers because I thought the person who did evaluations seemed caring and personable. This is important when a stranger comes into your home. The services have been helpful because the person who they sent was very pleasant and most willing to do anything. The caregiver was good at seeing things that needed to get done and just did them. The office staff was helpful because they let us know exactly what the services were and what they cost. The deposit we gave was immediately returned without any hassle. My husband felt comfortable with the caregiver. That was important to me because she'd never had anything like that before.

Debbie Knight

★ ★ ★ ★ ★

Their compassion is what I like about the agency. The experience has been positive because It helps not having to be here everyday. They do everything well. When we look for a caregiver, we need someone to take care of her hygiene. They actually answer the phone and you don't have to talk to a recording. Their honesty and compassion is something I appreciate.

James Brinegar

★ ★ ★ ★ ★

The same caregiver comes all the time. My husband can remember her. She speaks loudly. It gives me time to go out and run errands. Jodie gives him his shower when she is here because I can't get him to. They explain everything to me, and they work with me. They are very cooperative. They help me understand what can be done. She is compassionate, friendly, kind, and humorous.

Michael B

★ ★ ★ ★ ★

Their services are life changing. They have a nice mix of people, from young to not so young. As well as inexperienced to experienced. They communicate and adapt to change well. They are very easy to deal with.

Robert P

★ ★ ★ ★ ★

When I spoke with Lisa, she was very likable and professional. She gave me a good feeling. It's more of a piece of mind. We have them three days a week for four hours. It gives us peace of mind while we are out of the house. We know he has helpful companionship and they are there just in case. She does his laundry, folds them, and runs the vacuum cleaner, and the things she does voluntarily.

More Testimonials

Steps To Care

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