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Hello, everyone! My name is Lisa Fausey, and I am the proud owner of Home Helpers, serving the Martinsburg, West Virginia, area, Winchester and Berryville in Virginia, and Hagerstown and Frederick in Maryland. Today, I want to share with you the inspiring story behind why I founded Home Helpers and the vision that drives us to this day. YouTube video player

A PASSION FOR CAREGIVING:

Back in the 1980s, I embarked on a journey as a caregiver, working with senior citizens in a communal setting at a nursing home. My experience led me to become a certified nursing assistant and opened my eyes to the importance of providing compassionate care to the elderly. As I delved deeper into the field, I worked at the local VA Health Center and Hospice of the Panhandle, where I learned about the significance of allowing individuals to remain in the comfort of their homes as they approach the end of their lives.

EMBRACING THE VALUE OF HOSPICE CARE:

My exposure to hospice care underscored the profound impact of honoring a person’s wish to live their final days at home, surrounded by familiar faces and cherished memories. Witnessing the difference this kind of care made in people’s lives fueled my determination to make a positive change in the caregiving industry.

FOUNDING HOME HELPERS:

With a clear vision in mind, I founded Home Helpers, driven by two primary goals. First and foremost, I wanted to create a business that could provide meaningful employment opportunities within our local community, particularly in the caregiving sector. Whether people sought part-time or full-time work, I aimed to offer fulfilling jobs that involved caring for others. Secondly, my heart was set on serving the senior population and ensuring that they had the option to stay in the place they call home – an environment that offers comfort, familiarity, and cherished memories. We understood that every individual’s needs and preferences are unique, and we wanted to be there to support them in their desire to age gracefully in their own homes.

PROMOTING ADVANCEMENT AND LEARNING:

At Home Helpers, we believe in the power of education and professional growth. To further this vision, we established a sanctioned apprenticeship for Advanced Home Health Aids in collaboration with the Department of Labor and Apprenticeship. This partnership allowed aspiring caregivers to enhance their skills and knowledge while also working towards an associate’s degree at Blue Ridge Community College. By providing this pathway for advancement, we aim to elevate the quality of care our team members offer to our clients.

CONCLUSION:

As we reflect on the journey that brought us to where we are today, our commitment to empowering independence and creating opportunities remains unwavering. Home Helpers will continue to be a beacon of compassionate care, supporting seniors to age with dignity in the comfort of their own homes. We are grateful for the chance to make a difference in the lives of our clients and the dedicated caregivers who form the backbone of our organization. Thank you for taking the time to learn about our passion and purpose at Home Helpers.

Meet Our Team

A smiling older woman with short gray hair wears a white collared shirt and a bright red sweater, standing in front of a plain light-colored background.

Lisa Fausey

President / CEO

After working for ten years helping local business owners open and grow their business, I decided it was time for me to enter the world of entrepreneurship. I investigated various opportunities such as realty, digital marketing & advertising, various franchises, retail and finally found Home Helpers. Having been a Certified Nursing Assistant when I was younger and having worked in some form of healthcare since 1985, I felt Home Helpers would help me realize my business objectives. Those objectives were and still are focused on making a difference in my community and in my state. I love West Virginia and I love the people of our state. I thought to myself, how could I help them best? I thought that if I could give them a job, in fact, give lots of people a job, I could, in essence, make a difference in their life, the life of their families, the local community and ultimately my state. When people have a job, they contribute to the local economy, the tax base and improve life for all of us.

I began my first job in the healthcare field in 1985 when I accepted a position in a Hagerstown nursing home and earned the designation of Certified Nursing Assistant (CNA). I soon learned that I enjoyed working with seniors and in healthcare in general. This path took me many directions to include working at our local hospice for five years and last managing a healthcare staffing company in Baltimore, MD where I negotiated staffing contracts with hospitals throughout Baltimore, Philadelphia, Richmond and all points in between. I assisted in staffing hospitals throughout the entire US and assisted with international recruiting of allied health professionals. As I moved back to West Virginia and that position was not workable from WV, I found a position as a digital marketing, advertising executive. I quickly became an expert in the field of search engine marketing and optimization. I was responsible for helping over 400 local business owners start and expand their business. During this position, I returned to college to earn an Associates Degree in Business Administration. Eventually, burnout set in and I sought a way to make a difference and found Home Helpers.

I was born in Martinsburg and grew up in Charles Town. I’m married to Brian Fausey and we also own American Pest Control. LLC. Brian is originally from Pennsylvania but having served 20 years in the Army, has lived around the world. Together, we have a blended family of six children all grown and thirteen total grandchildren. We also have three dachshunds. Because of our military connection, we strive to serve the Veteran Community and are the local leader in helping Veterans and their spouses apply for the Pension Aid & Attendant Benefit to help cover the costs of home care. We also support several local charities.

A middle-aged man with short hair and a wide smile, wearing a white collared shirt, poses in front of a plain light gray background.

Brian Fausey

Vice President of Operations

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Jami Orlando

Marketing Director

Jami Orlando is the Marketing Director for Home Helpers Home Care, leading marketing strategy across the Northern Shenandoah Valley, Martinsburg, and Hagerstown & Frederick territories. Her work helps families throughout West Virginia, Virginia, and Maryland find trusted guidance, meaningful resources, and compassionate care close to home.

Jami’s journey with Home Helpers reflects both her commitment to the organization and her ability to grow alongside it. After beginning her career with the company as a Marketing Coordinator, she steadily expanded her role, taking on greater responsibility for brand strategy, digital marketing, content development, community outreach, lead generation, and team leadership. Her evolution into Marketing Director has allowed her to shape a unified marketing vision across multiple territories while ensuring each community receives relevant, localized support.

She holds a degree in Digital Marketing and combines that specialized education with a background in business, healthcare, entrepreneurship, and creative communications. Her previous training as a Certified Nursing Assistant also gives her a valuable perspective on the realities families face when searching for care. She understands that effective marketing in the home care industry is not simply about reaching an audience—it is about building trust, making complicated information easier to understand, and connecting people with support during deeply personal moments.

Jami is especially passionate about creating educational resources and community-focused campaigns that empower families to make informed care decisions. She works closely with leadership, caregivers, referral partners, and local organizations to strengthen awareness of the services and resources available throughout the region.

Outside of work, Jami enjoys traveling, cooking, music, coaching soccer, and spending time with her four children. Her creativity, curiosity, and connection to the communities Home Helpers serves continue to guide her work every day.

All Team Members

See Why Families Trust Us

Donald Fowler

★ ★ ★ ★ ★

They are very knowledgeable problem solvers. They make sure she gets the help she needs. They interact well with her. They are knowledge and able to answer our questions. They are able to explain things well and get things done.

Walter Knott

★ ★ ★ ★ ★

I would recommend Home Helpers because I thought the person who did evaluations seemed caring and personable. This is important when a stranger comes into your home. The services have been helpful because the person who they sent was very pleasant and most willing to do anything. The caregiver was good at seeing things that needed to get done and just did them. The office staff was helpful because they let us know exactly what the services were and what they cost. The deposit we gave was immediately returned without any hassle. My husband felt comfortable with the caregiver. That was important to me because she'd never had anything like that before.

Debbie Knight

★ ★ ★ ★ ★

Their compassion is what I like about the agency. The experience has been positive because It helps not having to be here everyday. They do everything well. When we look for a caregiver, we need someone to take care of her hygiene. They actually answer the phone and you don't have to talk to a recording. Their honesty and compassion is something I appreciate.

James Brinegar

★ ★ ★ ★ ★

The same caregiver comes all the time. My husband can remember her. She speaks loudly. It gives me time to go out and run errands. Jodie gives him his shower when she is here because I can't get him to. They explain everything to me, and they work with me. They are very cooperative. They help me understand what can be done. She is compassionate, friendly, kind, and humorous.

Michael B

★ ★ ★ ★ ★

Their services are life changing. They have a nice mix of people, from young to not so young. As well as inexperienced to experienced. They communicate and adapt to change well. They are very easy to deal with.

Robert P

★ ★ ★ ★ ★

When I spoke with Lisa, she was very likable and professional. She gave me a good feeling. It's more of a piece of mind. We have them three days a week for four hours. It gives us peace of mind while we are out of the house. We know he has helpful companionship and they are there just in case. She does his laundry, folds them, and runs the vacuum cleaner, and the things she does voluntarily.

More Testimonials

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Join A Team That Is Making A Difference

Flexible Schedule
Fulfilling Work
Professional Training
Competitive Compensation
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Awards & Associations

Badge displaying 2026 Best of Home Care Top 100 in Experience with teal and navy colors, celebrating recognition for top home care experience.

Circular badge with gold laurel leaves, text reading Best of Home Care Leader in Experience 2026, and a teal ribbon across the center displaying the word Leader.

A circular badge reads “Best of Home Care—Employer of Choice 2026,” with a teal banner labeled “Employer” across the center and yellow accents above the text.

A circular badge with “Best of Home Care Provider of Choice 2026” written around the edge. The word “Provider” is bold on a teal banner across the center. Gold accent shapes appear above the banner.

A circular badge with gold laurel leaves and the text Best of Home Care Leader in Experience 2025 on a dark band, with a green ribbon across the center displaying LEADER in bold white letters.

A circular badge with the text Best of Home Care Employer of Choice 2025 and a teal banner across the center that says EMPLOYER in bold white letters.

A circular badge with the text Best of Home Care Provider of Choice 2025 and a teal banner reading Provider across the center, featuring gold graphic elements at the top center.

A circular badge with text Best of Home Care Employer of Choice 2024 and a green banner across the center displaying Employer in bold white letters.

A circular badge labeled Best of Home Care Provider of Choice 2024, with a green banner across the center displaying the word Provider.

A circular badge with gold laurel leaves, reading “Best of Home Care—Leader in Experience 2023”, featuring a green ribbon with “LEADER” in white text across the center.

Circular badge that reads Best of Home Care Provider of Choice 2023 with a teal banner across the center displaying the word Provider and three gold shapes above it.

A patriotic shield design with stars and stripes, featuring the words Proudly Caring for VETERANS in bold, with VETERANS highlighted on a banner.

A round badge with the text Best of Home Care – Provider of Choice 2022 and a green banner across the center that says Provider. Yellow geometric shapes appear at the top center.

Gold and green badge with five stars, a figure with arms raised, and the text “Caring Super Star of 2020.” A yellow ribbon reads, “Top Rated on Caring.com.”.

Circular badge with green accents reads Best of Home Care Provider of Choice 2020. A green heart is featured above the word Provider.

Circular badge with green and gray accents reads “Best of Home Care Provider of Choice 2019” with a heart symbol in the center.

A green and gray circular badge reads Best of Home Care Provider of Choice 2018 with a green heart shape in the center.

A circular badge with green accents displaying the text Best of Home Care Provider of Choice and featuring a green heart shape above the word Provider.

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