In Home Supportive Services in East Peoria, IL

Joshua Kitterman is the Owner and President of Home Helpers Home Care of East Peoria, proudly serving clients and families throughout the Greater Peoria area since August 2022. With caregiving deeply rooted in his family, Joshua’s journey into home care was both personal and purposeful.

Home care runs in Joshua’s family. After retiring, his mother worked as a caregiver for six years before caring for his grandmother. His mother-in-law successfully owned and operated a Home Helpers location for more than 15 years, and his wife has dedicated over 15 years to caring for individuals in multiple capacities. Through witnessing firsthand the profound impact quality home care has on clients and their families, Joshua knew he wanted to bring that same level of care and service to central Illinois.

Joshua chose the Home Helpers franchise because of its comprehensive care approach, allowing families to receive well-rounded, coordinated support that promotes independence and dignity. His leadership style is rooted in leading by example and using positive reinforcement to empower his team. Guided by the core values of Care, Service, Respect, Accountability, and Compassion, he has built an agency culture that prioritizes both client well-being and caregiver support.

To Joshua, quality care means consistently meeting or exceeding client expectations while emphasizing strong communication across the entire healthcare continuum. He ensures high standards by hiring experienced caregivers, conducting thorough background checks and reference reviews, and providing extensive ongoing training. Each caregiver completes annual continuing education, and the agency’s Lead Caregiver Program provides hands-on training and mentorship to continuously elevate care standards.

As a locally owned and operated agency, Joshua takes great pride in serving the community he grew up in. Being local means more than operating a business—it means understanding the needs of families because they are neighbors, friends, and fellow community members. Home Helpers works closely with local organizations, healthcare providers, and families to develop comprehensive care plans that allow clients to thrive.

What sets Home Helpers Home Care of East Peoria apart is the ability to begin most services within 24 hours through the Lead Caregiver Program, along with a strong commitment to proactive communication and customized care planning. Joshua is especially excited about the development of the agency’s specialized Hospice Care Team, designed to provide compassionate support to clients receiving hospice and palliative care.

Shelley joined Home Helpers Home Care of East Peoria in December 2023 as a Caregiver and moved into the Hiring Manager role in August 2024, bringing over a decade of healthcare experience to the team. Her background includes work in healthcare administration, phlebotomy, medical assisting, and hands-on caregiving. With specialized training in phlebotomy, dementia care, and patient safety, Shelley understands both the clinical and compassionate sides of quality care.

Shelley was drawn to home care after working in healthcare environments where there was limited one-on-one interaction with patients. She realized her passion lies in building meaningful connections and making a direct impact in people’s lives. Today, she channels that passion into recruiting and hiring caregivers who treat clients with the respect and dignity they deserve.

In her role, Shelley is responsible for interviewing, hiring, and helping ensure shifts are covered—always working diligently to match families with quality caregivers. She is motivated by a deep desire to provide peace of mind to clients and their loved ones. Shelley also offers strong support and understanding to caregivers, recognizing that caregiving can be both rewarding and challenging.

Known for her upbeat attitude, patience, and personable nature, Shelley values life in all its stages and believes that compassionate care makes all the difference. She wants families to know that she works hard to find caregivers who will not only provide excellent care but also build trusting relationships.

Shelley currently lives in the Bloomington-Normal area and enjoys spending time outdoors, especially kayaking with her dog. In her free time, she appreciates the opportunity to relax and recharge. A fun fact about Shelley—she previously participated in autocross racing. Guided by her personal motto, “Be still and know that I am the Lord, your God,” she brings steadiness and heart to everything she does.