Meet Our Team

  • Dan & Tina Coughlin

    Owner
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    Dan & Tina Coughlin

    Owner
    After years of visiting the Crystal Coast and falling in love with its beauty and people, Tina and Dan made it their permanent home in 2018. With their children grown and beginning their careers after attending local universities, they were eager to start a business that would serve the community.
    After researching many options, they discovered Home Helpers, a franchise that aligned with their values and provided the essential services needed for people to age in the comfort of their own home, which was an interesting idea pre-COVID – but post-COVID has become something that many people consider their only option.
    With Tina’s background in caregiving and Dan’s corporate experience, they set out to create a business focused on exceptional service and Caregiver support. They believe that by valuing and empowering their team, they can provide unparalleled care to clients, akin to family.
    Dan and Tina knew if their goal was to provide an exceptional service to clients, their focus had to be on providing a great place to work for the Caregivers that give so much. Their simple philosophy is that if they provide the tools and support needed to a staff of caring, compassionate, and giving people, then clients will experience care that is second to none — except for maybe care from their own family.
    Tina and Dan are excited to continue building their team, connecting with and supporting the local community, and offering exceptional, compassionate care. They eagerly anticipate forming even more meaningful relationships and making a positive impact in the lives of those they serve.
    They feel fortunate to bring this much-needed service to the community and look forward to continuing to provide the much-needed guidance people need to navigate the sometimes-daunting process of learning how best to keep our loved ones at home safely for as long as possible.

  • Niki Graham

    Director of Nursing
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    Niki Graham

    Director of Nursing

    Niki joined Home Helpers of the Crystal Coast full-time in August 2025 as our Director of Nursing. She brings over eight years of healthcare experience, beginning her career in July 2017 at Carteret Health Care, where she worked in Progressive Care.

    Before becoming a nurse, Niki proudly served in the United States Navy for eight years. Her time in service not only shaped her leadership, but also inspired her to pursue a career in nursing. We are grateful for her service to our country and proud to have her as part of our team.

    Her passion for compassionate, client-centered service is what led her to Home Helpers. Niki is dedicated to helping clients remain safely in their homes by focusing on education, medication management, and proactive care that reduces hospitalizations and readmissions.

    “I love being able to combine clinical knowledge with personal connection,” Niki says. “For me, it’s about giving families confidence and comfort while supporting clients in living safely at home.”

    With her expertise, leadership, and dedication, Niki plays a key role in strengthening the medical side of our care team and expanding the services we provide to the community.

  • Jen Mehegan

    Client Care Manager
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    Jen Mehegan

    Client Care Manager
    Jen joined Home Helpers of the Crystal Coast in October 2022, stepping into the role of Client Care Manager. She’s the enthusiastic voice on the end of the line and usually the first point of contact when a client or caregiver calls Home Helpers for the first time.
    Her professional journey encompasses a diverse background, ranging from sales and marketing management to directing a Montessori school. Along the way, she has also dedicated herself to end-of-life care, earning certification as an End-of-Life Care Doula, and has experience as an in-home caregiver.
    With a blend of business acumen, insight and compassion, Jen brings a unique skill set to our team.
    “I’m excited to be part of the Home Helpers team where I can leverage my varied experiences to enhance the lives of our clients,” she says.
    Jen’s journey began with a Child Development associate degree from Bates Technical College in 2004 while serving as the Director of Skyline Montessori in Washington State. Over the years, her passion for helping others led her to pursue caregiving opportunities, particularly in dementia and hospice care. Her commitment to learning led her to explore internet marketing, where she honed her skills in team-building and strategic planning.
    At Home Helpers, Jen thrives on being part of a team dedicated to providing exceptional care.
    “I am deeply committed to delivering quality care for both our clients and our caregivers,” she says.
    With Jen’s wealth of experience and dedication, Home Helpers of the Crystal Coast continues to uphold its founding principles while expanding its reach and impact within the community.

  • Nicole Procter

    Client Care Coordinator
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    Nicole Procter

    Client Care Coordinator

    Nicole joined Home Helpers of the Crystal Coast in November 2024 and serves as our Client Care Coordinator. She brings with her a strong background in healthcare, with experience spanning both the medical and administrative sides of the field.

    Her journey with in-home care began three years ago, working with agencies where she handled after-hours calls, maintained office schedules, and assisted with client and caregiver concerns. While the work was rewarding, the long hours and stress led her to seek a role where she could focus more on building meaningful connections. Initially applying for a caregiver position, Nicole was instead hired as Client Care Coordinator.

    As a military spouse, with her husband currently serving on active duty, Nicole understands the importance of adaptability and resilience, qualities that strengthen her work supporting both clients and caregivers.

    “What I love about Home Helpers is the close family bond we all share,” she says. “You are not just a number here. Everyone takes the time to ask about me and my family, and I’ve been able to build lasting relationships with our clients and caregivers — something I didn’t always have the chance to do in past positions.”

    With her dedication and genuine care for others, Nicole continues to make a difference in the lives of those we serve.

  • Deedra Patrick

    Lead Caregiver
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    Deedra Patrick

    Lead Caregiver
    Deedra’s journey in caring for physically and mentally disabled individuals has seamlessly transitioned into providing compassionate support for older adults with specific needs. Her experience and innate caregiving qualities have made her beloved by clients and invaluable as our Lead Caregiver, ensuring no shift is ever missed.
    Deedra excels in any role she undertakes, leveraging her best attributes to enrich the lives of those she serves.
    Beyond her professional endeavors, Deedra is a dedicated mother to two young boys and a pet fish. Their family loves going on outings to parks and indulging in ice cream on the weekends.
    As she continues her journey with the Best in Home Care Company in Eastern North Carolina, Deedra eagerly anticipates further growth and success. She is enthusiastic about forging connections with all the families we have the privilege to serve, embodying our commitment to excellence and compassionate care.

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