FREQUENTLY ASKED QUESTIONS

Are You Licensed?

Yes! We are proudly licensed by the Texas Health & Human Services Commission (License #023040) to provide Personal Assistance Services. As a licensed agency, we follow strict state guidelines, including requirements for information disclosure, caregiver background checks, training and supervision, care plan documentation, and service quality standards, among other regulations.

What Areas Do You Serve?

Home Helpers of North Richland Hills is proud to serve families in North Richland Hills, Bedford, Hurst, Haltom City, Fort Worth, and the surrounding communities in Texas. To confirm service availability in your area, please call us at (817) 969-3934. If you are located outside of our service area, we’ll gladly connect you with a nearby Home Helpers office that can assist you.

What Makes Home Helpers Different?

• You’ll never be asked to pay for services before they’re provided.
• Services can end at any time, for any reason — you’ll only be billed for care already received.
• Our Care Team is available 24/7 to support clients, families, and caregivers.
• We take the time to match you with a caregiver who not only meets your care needs but also fits your personality and preferences.
• You’ll always have the chance to meet and approve your caregiver before care begins.
• If your primary caregiver is ever unavailable, we’ll ensure a qualified and trusted backup is ready to step in.
• You always remain in control of your care plan.
• Your privacy is important to us – all personal information is kept strictly confidential.

I’ve Never Had A Caregiver. How Does It Work?

Our caregivers are dedicated to supporting your independence and helping you remain comfortable at home. We’ll work with you to design a personalized care plan that reflects your unique needs and preferences. From meal preparation and transportation to light housekeeping or companionship, the choice is entirely yours. And as your needs evolve, your care plan can easily be adjusted at any time.

What Happens If I Don’t Like the Caregiver?

Although we strive for a perfect fit every time, there are situations where the client/caregiver relationship fails to develop as expected. You can change caregivers at any time.

Will I Have the Same Caregiver Each Time?

While we strive to provide consistent caregivers, there may be occasions when a caregiver is unavailable for a scheduled shift. In such cases, we will ensure a qualified replacement is provided so that no care is missed.

Am I Required to Commit to A Minimum Number of Hours Per Day or Per Week?

Yes, we currently require a minimum shift of 4 hours and a minimum of 8 hours per week. To ensure continuity and retain the same caregiver, maintaining a regular schedule is recommended.

Are Your Services Available in Retirement Communities, Nursing Homes, and Assisted Living Facilities?

Absolutely! Our caregivers can provide support wherever you call home, including retirement communities, nursing homes, and assisted living facilities.

Do You Have Live-In Caregivers?

At this time, we do not offer live-in care services.

Will the Caregivers Eat My Food?

No, caregivers bring their own meals and snacks. They will not eat your food unless you specifically invite them to do so.

Who Pays the Caregivers?

Our caregivers are our employees, and we take full responsibility for their compensation. This includes managing payroll taxes, unemployment insurance, and workers’ compensation coverage—so you can have peace of mind knowing everything is handled.

How Often Do You Bill Me?

We bill on a weekly basis, every Friday. Payments can be made through automatic bank withdrawal or credit card. We also accept long-term care insurance.

Does It Cost Anything to Set Up an Introductory Meeting With You?

Not at all. Introductory meetings are completely free. We believe it’s important for you to meet us in person, ask questions, and feel confident in our ability to provide the quality care you or your loved one deserves.