Meet Our Team

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Susan Baughn

Scheduling Coordinator
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Susan Baughn

Scheduling Coordinator

Susan has a MBA in Accounting and a MBA in Business Management. She has over 30 years experience working in various international, medium-size and small businesses. Prior to joining Home Helpers, Susan worked in an accounting firm as the Office Manager and she also worked at the Federal Court house in Philadelphia with the GSA. In addition, she has personal and professional experience as a caregiver working with both the elderly population as well as special needs and mental health individuals. Susan has raised 5 children and enjoys spending time with her 14 grandchildren.
Tom Carroll

Owner
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Tom Carroll

Owner

Tom is a Master’s prepared Social Worker. He obtained his BSW from Misericordia University and his MSW from the University of South Carolina. He has over 30 years of experience in the field. He has a wide variety of professional experience that includes expertise in the areas of child welfare, behavioral health, homecare and geriatrics. Prior to Home Helpers, Tom was the Triage Clinician for the Crozer-Keystone Health System’s (CKHS), Department of Senior Health Services.Past accolades and recognition include the Alzheimer’s Association’s “Caring Hearts – Helping Hands” award for Outstanding Volunteer Service. The award recognized Tom for his passionate dedication to helping those affected by Alzheimer’s disease. In addition, Tom is also a past recipient of the Catholic Business Person of the Year by the Catholic Business Network (CBN) of Greater Philadelphia. The award is given annually by the CBN to a business owner who operates a successful business and exemplifies good Catholic ethics both in their personal and professional life. In his role as an owner of Home Helpers, Tom is responsible for maintaining the quality of client care and developing programs to attract and retain the same level of Conscientious Caregivers that have made Home Helpers one of the area’s leading providers of non-medical companion care. He is also squarely focused on the company’s goal of developing a “medical approach” to a “non-medical” care industry.
Kim Carroll

Owner
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Kim Carroll

Owner

Kim has been a Delaware County resident since 1992. She received her Bachelors of Science in Nursing in 1990 from Misericordia University where she met Tom. She has over 25 years of diverse nursing background. Her professional experience includes oncology, hospice care, critical care nursing, workers’ compensation care management and pharmaceutical research and development. Her most recent work experience before Home Helpers was managing the Outpatient Cancer Program at Taylor Hospital. Kim and Tom have a very active role in the everyday operation of the business and are committed to treating our employees and clients like family and providing the best service possible.
Peg Geiger

Compliance Coordinator/Human Resource Generalist
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Peg Geiger

Compliance Coordinator/Human Resource Generalist

Peg has been with Home Helpers for five years. She is a Certified Medical Assistant with HR and management experience. Peg has always held a leadership role and finds it rewarding to identify and orient caregivers who will bring their best to Home Helpers. Peg and her husband of 29 years, reside in Morton, they have 2 sons, one is a Musician with the Marine Band at Camp LeJeune in NC and the other has a Bachelors’ of Music Education from West Chester University. Peg enjoys the challenges of working with caregivers and managers to help provide quality compassionate care to all clients. It is very rewarding knowing she is able to assist our clients, caregivers and office staff.
Barbara Hewitt

Area manager
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Barbara Hewitt

Area manager

Barbara received her BSN from West Chester University and her RN from Delaware County Community College. Barbara brings a wealth of knowledge to the Home Helpers family. Her professional experience includes critical care nursing, home care and case management. Spending the majority of her career working as a critical care nurse at Taylor Hospital, Barbara most recently worked as a nurse navigator assisting clients in finding the best care options to meet their needs. Barbara is a Delaware County native and is currently living in Springfield with her husband and has 3 children.
Jone Posey

Scheduling Coordinator
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Jone Posey

Scheduling Coordinator

Jone has been with Home Helpers for 3 years. She has over 10 years of scheduling experience, the last 6 years in Health Care. Most recently she was the Administrative Assistant, Scheduler at a CCRC in Bryn Mawr. Jone is passionate about what she does and thoroughly enjoys making a difference in people’s lives.
Dena Davalt

Billing Coordinator
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Dena Davalt

Billing Coordinator

Prior to joining Home Helpers in 2008, Dena and her husband were business owners for over 13 years. She has been married for over 35 years and has 3 grown sons whom all served in the armed forces. She has an adopted son who is 17 and volunteers at Parkerford Baptist Church where her husband is the Pastor.
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Donna Magness

Client Services Manager
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Donna Magness

Client Services Manager

Donna has been with Home Helpers for over 8 years. While raising her two children she worked as a Floral Designer for 25 years and designed the interior landscaping for Riddle Village for over two years. She loved interacting with the residents there and felt inspired to change gears and work assisting the elderly in the community. Donna’s love and compassion for people is an asset to Home Helpers and she feels that what we do for others truly defines our character.
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Andrew Radwill

HR Manager
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Andrew Radwill

HR Manager

Andrew has a Bachelor of Science in Finance with a Minor in Accounting from West Chester University. He has been in the healthcare industry for over 5 years. He has worked as both a Business Office Director and a Human Resources Director, so he is well versed in the communication and problem solving of clients’ and employees’ needs. He is very charismatic, personable, and easy-going and he strives to continue to find the best caregivers for our clients.
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Shana DeAngelo

RN Client Care Supervisor
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Shana DeAngelo

RN Client Care Supervisor

Shana, originally from Philadelphia, is a new Delaware County resident and has joined the Home Helper team in April 2024. She is happily married with two children. Shana is a registered nurse who graduated from Methodist Hospital School of Nursing in 2001. Shana is very diversified with 23 years of nursing experience. Some of her professional qualifications include: cardiac telemetry, case management, wound care, and school nursing. Shana strives to deliver excellent quality care to patients of all ages. Joining Home Helpers will excel her strong teamwork qualities, outstanding communication skills, superior work ethic, and most importantly, being a passionate advocate for patients and their families.
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Angel Moseh

Scheduling Coordinator/Office Assist
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Angel Moseh

Scheduling Coordinator/Office Assist

Angel is a proud Delco resident who is originally from Liberia, West Africa. Angel joined the Home Helper team in August 2024. She is a mother of one and is dedicated to achieving balance in her professional and personal life. Angel has a strong understanding of the Non-Medical Home Care Industry from her previous work experience with Atina and Genesis LLC where she provided scheduling assist, client support and various administrative duties. She also has caregiving experience. Angel is very committed to her church, Fellowship of Intercessors, her community, and educational services. She strives to make a difference in the world. She is currently pursuing a Bachelor’s Degree in Business Administration and has plans to obtain a Master’s Degree in Speech Pathology.
Urcina Bagwandeen, RN, MSN

Manager of Client Care & Quality
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Urcina Bagwandeen, RN, MSN

Manager of Client Care & Quality

Urcina is a registered nurse leader with 19 years of experience across acute care, long-term care, skilled home health, case management, performance improvement, and utilization review. She completed her initial nursing education at Harcum College and earned her Master of Science in Nursing from Drexel University with a focus in Nurse Education. She joined Home Helpers in January of 2026.

Urcina is known for her collaborative, supportive leadership style and her ability to guide teams through complex clinical decision-making while maintaining a strong focus on quality, accountability, and patient-centered care. She values professional growth, interdisciplinary collaboration, and aligning clinical practice with organizational goals. Urcina resides in Delaware County, is married, and has three boys (ages 24, 20, and 16). Outside of work, she enjoys music, traveling, attending carnivals, and crafting.