Choosing the Right Home Care Provider: Key Questions to Ask

Author: Jonathan Marsh

Are you in the process of selecting a home care provider? Make an informed decision by asking the right questions! Join us as we reveal the essential inquiries that will guide you toward finding the perfect home care provider.

Don't miss out! Gain valuable insights, ask questions, and make an informed decision that ensures the well-being and comfort of your loved ones.

Remember, selecting the right home care provider is crucial for a safe and nurturing environment. Watch the video today and take a step towards finding the best home care provider!

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Choosing the right home care provider for yourself or for a loved one is a very important decision. To ensure you make the best choice, you have to ask the right questions. In this video, we will discuss the key questions you should ask when selecting a home care provider. Are you ready to learn more? Let’s go.

“What services do you provide?”

The first question to ask potential home care providers is about the range of services that they offer. It’s important to understand whether or not they can even meet your specific needs or the needs of your loved one. Here are some questions to ponder: What type of care services do you offer? For example, some may only offer what we call homemaker and companion services or “no touch” services. Some may offer both homemaker and companion services as well as personal care services or what we call “touch” services. You can see some examples here on the screen. Also, if there are any special medical conditions or requirements, make sure to ask if those can be accommodated.

“Are you licensed and insured?”

Ensuring that a home care provider is licensed and insured is vital for your peace of mind. Here are some questions to ask: Are you licensed by the appropriate regulatory agency in our area? In the state of Florida, for example, home care organizations are required to be licensed through the Agency for Health Care Administration. Another question you can ask is, can you provide proof of insurance, including both liability and worker’s compensation insurance?

Liability insurance can provide clients and their families peace of mind, knowing that the home care provider has measures in place to handle potential mishaps and will take responsibility if something goes wrong. For example, accidents, injuries, or damage that may occur while care is being provided. Also, worker’s compensation insurance can help cover the cost of medical treatment, rehabilitation, and lost wages if a caregiver is injured while working in the client’s home. It does happen sometimes. Worker’s compensation also helps to minimize the liability of clients and their families by protecting them from being held financially responsible for any injuries sustained by a caregiver on their property. In other words, it ensures that the caregivers’ medical expenses and related costs are covered by the insurance rather than by the client or their homeowner’s insurance.

“How do you handle scheduling and backup caregivers?”

Reliable scheduling and backup caregivers are essential to maintain consistent and uninterrupted care. So consider asking: How do you handle scheduling? Can I set specific days and times for the caregiver to visit? And what happens if a scheduled caregiver is unavailable or unable to come? Do you have a backup caregiver system in place to ensure continuity of care? Make sure you ask those questions.

“What is your process for caregiver selection and screening?”

Selecting trustworthy and qualified caregivers is crucial for a positive home care experience. Here are some questions to ask: Do you conduct comprehensive background checks, including criminal records and references? And here’s something important. It’s one of the reasons why it’s important to select a licensed provider. At a minimum, and as required by Florida regulations, licensed homecare organizations are all required to verify level two background screening results processed by the Background Screening Unit at the Agency for Health Care Administration. The background screening is a state and national fingerprint-based criminal history check used by the background screening unit to decide on eligibility or ineligibility to provide services to children, the elderly, and disabled individuals. These screening results are good for five years and are maintained in what we call the OCC a clearinghouse. If there is a criminal offense that happens, the clearinghouse is notified almost immediately through its interface with the Florida Department of Law Enforcement. And once that happens, the home care organization is notified. You might also ask the question: What training and qualifications do your caregivers possess to get an idea of the abilities of the provider staff?

“How do you handle emergencies and maintain communication?”

It’s also crucial to understand how a home care provider manages emergencies and maintains effective communication. Here are some questions to ask: Is there someone available to assist or answer questions 24/7 or do they only have calls answered during normal business hours? Also, how do you keep families informed about their loved one’s well-being? What communication methods do you use? Also, what is your protocol for handling emergencies or unexpected situations? These are great questions to ask.

“What are the costs and payment options?”

Also, understanding the cost and payment process is essential. So be sure to ask: What are the costs associated with their services? Are there different rates for different levels of care? Also, how often do you bill for services? Do I pay before or after the services are rendered? And what are my payment options? For example, checks, credit cards, etc. How do I pay? Also, if you have long-term care insurance, you may ask if the agency will do an assignment of benefits where they will work directly with the insurance company for billing and payment. And depending on your situation, you may also ask if the agency accepts any government-funded programs such as Medicaid or VA benefits.

“What are the contract terms?”

Lastly, it’s important to understand the contract terms. For example, what is the cancellation policy? Or in other words, how much notice is required to terminate the contract or to simply cancel or shift? And is there a minimum duration for shifts and/or a minimum number of hours per week? Asking these questions will help you make an informed decision when selecting a home care provider. Remember, it’s important to trust your instincts and choose a provider that aligns with both your needs and your values.


Home care can provide the support and assistance needed to maintain a high quality of life. So by asking the right questions, you can find the perfect home care provider for you or your loved one.

For more information and for answers to many questions about home care, feel free to go to our website and download our complimentary Florida Home Care Guide that I created to help others navigate the healthcare landscape in the state of Florida. Depending on what platform you’re using to watch this video, you will see the link in the comments or in the description of the video. And if not, simply put Home helpers home care dot com forge slash Bradenton in your browser and then navigate to resources free guides, and then look for the current version of our Florida Home Care Guide in the menu. If you have any questions, please feel free to reach out to us. Take care and until next time, we’ll see soon.

For more information and for answers to many questions about home care, feel free to go to our website and download our Complimentary Florida Home Care Guide:



Home Helpers of Bradenton is one of the region's leading home care franchises specializing in comprehensive services for seniors. Home Helpers' sole mission is to make life easier for clients and their families. Based in Bradenton, Florida, the company serves all of Manatee County, including the communities of Anna Maria, Bradenton, Bradenton Beach, Ellenton, Holmes Beach, Lakewood Ranch, Longboat Key, Palmetto, and Parrish. For more information or to request a free in-home care assessment, contact our office at (941) 499-5946 or visit our website at


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